Returns & Exchanges
At Satorisan, we want you to walk comfortably in your new shoes, which is why we offer a 30-day return period for all unworn items in their original packaging. Whether you need a different size or a full refund, our process is designed to be as seamless as your journey.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the unworn shoes in their original Satorisan box and secure them inside a shipping mailer to ensure they arrive in perfect condition.
Attach the Label
Download and print the prepaid shipping label provided by our portal, then affix it clearly to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your receipt; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing